- BlackBerry Smartphone
- BlackBerry Internet Service
- BlackBerry 6
When opening the Email Setup icon on a BlackBerry Smartphone and then selecting Internet Email the application does not open. This application allows the BlackBerry Internet Service Email accounts to be managed.
Note: This issue pertains to BlackBerry smartphones running BlackBerry 6 device software.
To manually upgrade the latest version of the Email Settings application from the BlackBerry smartphone there must be a data plan which includes BlackBerry Browsing. From the device open the browser and go to http://<brand>.blackberry.com/rest/EmailClient/
Note: <brand> corresponds to the carrier BlackBerry Internet Service brand name. e.g. (Verizon = vzw, ATT = mycingular, Rogers = rogers) The BlackBerry smartphone user may need to contact their mobile carrier technical support to obtain the value to substitute for <brand> in the URL as it is different for each carrier.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.