Unable to open the Email Setup Application on the BlackBerry smartphone

Article ID: KB31363

Type: Support Content

Last Modified: 03-03-2014


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Internet Service
  • BlackBerry Smartphone 
  • BlackBerry Internet Service
  • BlackBerry 6

When opening the Email Setup icon on a BlackBerry Smartphone and then selecting Internet Email the application does not open. This application allows the BlackBerry Internet Service Email accounts to be managed.

Note: This issue pertains to BlackBerry smartphones running BlackBerry 6 device software.

The Email Setup Application is not installed on the BlackBerry Smartphone. A manual install to the latest version of Email settings is required.

To manually upgrade the latest version of the Email Settings application from the BlackBerry smartphone there must be a data plan which includes BlackBerry Browsing. From the device open the browser and go to http://<brand>.blackberry.com/rest/EmailClient/

Note: <brand> corresponds to the carrier BlackBerry Internet Service brand name. e.g. (Verizon = vzw, ATT = mycingular, Rogers = rogers) The BlackBerry smartphone user may need to contact their mobile carrier technical support to obtain the value to substitute for <brand> in the URL as it is different for each carrier.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.