- BlackBerry smartphone
- BlackBerry Playbook
- Microsoft Windows Operating System
- BlackBerry Desktop Software
This procedure explains when a BlackBerry Device is connected to a computer with the cable specified to connect.
USB charge-only cables are not different than traditional USB cables in terms of looks, they both looks same.
When plug a charge-only USB cable into a computer it doesn’t recognize the device because there is nothing making contact to the data pins, which are the two middle grooves that make up the four if look inside a Type A socket. The two pins on the outside (pins 1 and 4) are the ones actually being used which simply supply the 5 volts of power coming from the USB port on your computer .
Note: A faulty data cable may charge but will not establish a data connection between the device and computer. Further observed, when a data connection is established a Windows based computer may generate a USB connection sound which may not be heard if the cable used is a charge only cable since no data connection is being established.
To help understand connection issues due to Power Management Settings please follow KB13331
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.