BlackBerry Desktop Software for Windows can not restore .bbb backup files created using Desktop Software for Mac

Article ID: KB31853

Type: Support Content

Last Modified: 02-25-2014

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
  • BlackBerry Desktop Software for Mac OS
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  • BlackBerry Desktop Software
  • DT 5145680
CollapseOverview

BlackBerry Desktop Software for Windows does not allow the user to restore the .bbb backup files that were created using the BlackBerry Desktop Software for Mac.

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This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

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To restore the .bbb backup files that were created using the BlackBerry Desktop Software for Mac, use one of the following options:

Option 1: Restore the backup file using Desktop Software for Mac.

Option 2: If an .ipd file is present in the backup then restore the .ipd file following these steps:

  1. Make a copy of the .bbb file and rename it to .zip.
  2. Extract the contents of the .zip file.
  3. If a .ipd file is present, use the BlackBerry Desktop Software to restore the .ipd file to the device.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.