- BlackBerry Desktop Software
- DT 5145680
BlackBerry Desktop Software for Windows does not allow the user to restore the .bbb backup files that were created using the BlackBerry Desktop Software for Mac.
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
To restore the .bbb backup files that were created using the BlackBerry Desktop Software for Mac, use one of the following options:
Option 1: Restore the backup file using Desktop Software for Mac.
Option 2: If an .ipd file is present in the backup then restore the .ipd file following these steps:
- Make a copy of the .bbb file and rename it to .zip.
- Extract the contents of the .zip file.
- If a .ipd file is present, use the BlackBerry Desktop Software to restore the .ipd file to the device.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.