- BlackBerry Desktop Software 7.0
- Windows 7
When launching Blackberry Desktop Software the following message appears:
BlackBerry Software has stopped working. A problem caused the program to stop working.
Additionally the Windows Application Event viewer display message:
Log Name: Application
Source: Application Error
Date: 7/16/2012 12:00:00 PM
Event ID: 1000
Task Category: Application Crashing Events
Faulting application name: Rim.Desktop.exe, version: 184.108.40.206, time stamp: 0x4fb555d4
Faulting module name: wmp.dll, version: 12.0.7601.17514, time stamp: 0x4ce7ba7f
Exception code: 0xc0000005
Fault offset: 0x00457815
Faulting process id: 0x1200
Faulting application start time: 0x01cd63b6c3046fc7
Faulting application path: C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe
Faulting module path: C:\Windows\system32\wmp.dll
Report Id: 02564eb9-cfaa-11e1-828b-485b39f5cb00
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.