BlackBerry Desktop Software does not sync notes between the BlackBerry smartphone and OS X 10.8 Notes application

Article ID: KB32322

Type: Support Content

Last Modified: 08-07-2012

 

Product(s) Affected:

  • Desktop Software (Mac OS)
CollapseEnvironment
  • BlackBerry® Desktop Software for Mac 2.4.0.16
  • Mac OS X 10.8
  • DT 5729876
CollapseOverview

When attempting to synchronize notes (MemoPad on the BlackBerry smartphone) using the BlackBerry® Desktop Software, the notes will not transfer between the BlackBerry® smartphone and Notes application on the system. 

Additionally, there are no error messages reported by BlackBerry Desktop Software during the synchronization and the synchronization process completes successfully.

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As of Mac OS X 10.8, Apple Mail is no longer used for managing notes, instead a separate Notes application is used. 

The BlackBerry Desktop Software utilizes OS X's Sync Services engine in order to synchronize data between the computer and the BlackBerry smartphone. 

Currently, the Notes application, present in OS X 10.8, does not communicate with OS X's Sync Services, therefore, notes will not be synchronized between the device and Notes application.


CollapseResolution
This is a previously reported issue that has been escalated internally to our development team. No resolution timeframe is currently available.
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