Error 40721: No Cached Credentials appears when accessing BlackBerry App World

Article ID: KB32439

Type: Support Content

Last Modified: 09-10-2012


Product(s) Affected:

  • BlackBerry World for BlackBerry OS 7 and earlier
  • BlackBerry ID
  • BlackBerry App World™ for BlackBerry® smartphones
  • BlackBerry ID

When attempting to download or upgrade applications from BlackBerry App World the following message appears:

No Cached Credentials.  Error ID 40721


The BlackBerry smartphone is on a data plan that does not include BlackBerry Internet Service.

Note: If an active BlackBerry Internet Service plan does exist, ensure that the signal strength is at a level that will allow for data services.


Resolution 1

Connect to a Wi-Fi network and login to BlackBerry App World.

Resolution 2

Contact your wireless service provider to add a BlackBerry Internet Service plan. 

Note: For a complete list of requirements for BlackBerry App World, please see KB17659.



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