Wireless Contact and Calendar synchronization between the BlackBerry smartphone and an integrated Gmail account is not functioning

Article ID: KB32501

Type: Support Content

Last Modified: 01-15-2013

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry Internet Service
  • Gmail
CollapseOverview
Gmail wireless contact and calendar synchronization between the BlackBerry and the Gmail account is not functioning. The error Some databases failed to synchronize: Address Book. Contact synchronization has stopped during email integration.
CollapseCause
The Sync service book for the effected Gmail account is stuck Airing.
CollapseResolution

Re-integrate the effected email account and enable wireless synchronization.

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