How to change or update the BlackBerry ID Username on the BlackBerry smartphone

Article ID: KB32514

Type: Support Content

Last Modified: 10-22-2014


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry 7 OS and earlier
  • BlackBerry ID
  • BlackBerry ID
  • BlackBerry 10 OS
  • BlackBerry 7 to 7.1

Use the following steps to update the email address associated with your existing BlackBerry ID account.

From the BlackBerry 10 smartphone:

  1. On the home screen, swipe down from the top of the screen and tap Settings.
  2. Tap BlackBerry ID.
  3. Tap the edit Edit button.
  4. Clear the BlackBerry ID Username field and enter the email address to use as your BlackBerry ID Username. 
  5. On all-touch devices, press and hold the space bar to hide the keyboard.
  6. Tap the Submit button. 
  7. Read the confirmation message, and tap  Continue.
  8. Enter your BlackBerry ID password and tap OK to complete the change.
  9. A prompt is displayed to confirm that the change was successful. Tap OK to return to the BlackBerry ID settings screen.

From the BlackBerry smartphone running BlackBerry 7 to 7.1:

  1. From the home screen, select Options > Device > BlackBerry ID.
  2. Clear the Username field and enter the email address to use as your BlackBerry ID Username.
  3. Press the Menu key and select Save.
  4. Enter your BlackBerry ID password and select OK to complete the change.
  5. A message will display to confirm the change was successful.
CollapseAdditional Information

For steps to update the BlackBerry ID Username from a web browser, see KB28060.

For steps to update the BlackBerry ID Username from the BlackBerry PlayBook tablet, see KB31045.


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