A Hotmail connector error appears when attempting to synchronize with Microsoft Outlook using the BlackBerry Desktop Software

Article ID: KB32597

Type: Support Content

Last Modified: 10-24-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Desktop Software 7.1
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  • BlackBerry Desktop Software 7.1
  • Microsoft Outlook
CollapseOverview

When attempting to synchronize with the BlackBerry Desktop Software the following error message appears:

Unable to access local folder. If your Outlook profile uses the Hotmail connector, you must create a local data store (PST) and set it as the default delivery location for the profile

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Synchronization with Microsoft Office Outlook Connector is not supported.

Microsoft Office Outlook Connector is an add-in feature for Microsoft Outlook 2003, 2007, and 2010. This feature allows the configuration of MSN Passport to connect to web-based email accounts, such as Windows Live Hotmail.

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Contact Microsoft support for further assistance creating a local Outlook PST file that can be configured to synchronize with the BlackBerry Desktop Software.

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