"App Error 104" is displayed on a BlackBerry smartphone

Article ID: KB32737

Type: Support Content

Last Modified: 11-02-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry smartphones
  • BlackBerry 7
  • DT 5296711
CollapseOverview
While using a BlackBerry smartphone the message App Error 104 is displayed intermittently. In some instances a hard reset is required to restore the BlackBerry smartphone to a functioning state.
CollapseResolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
CollapseWorkaround

In some instances the following steps will prevent the error message from reoccurring

  1. Backup the BlackBerry smartphone using the BlackBerry Desktop Software KB12487
  2. Perform a security wipe on the BlackBerry smartphone KB14058
  3. Restore only important databases to the device by following KB10339

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.