How to create and associate an email profile to a user account in BlackBerry Enterprise Service 10

Article ID: KB32776

Type: Support Content

Last Modified: 10-21-2014


Product(s) Affected:

  • BlackBerry Passport
  • BlackBerry Q5
  • BlackBerry Q10
  • BlackBerry Z10
  • BlackBerry Z30
  • Porsche Design P'9982 smartphone from BlackBerry
  • Porsche Design P'9983 smartphone from BlackBerry
  • BES10
  • BlackBerry PlayBook tablet
  • 4G LTE BlackBerry PlayBook
  • BlackBerry Device Service
  • BlackBerry Enterprise Service 10 version 10.0 to 10.2.4
  • BlackBerry PlayBook OS 2.1
  • BlackBerry 10 OS

To register a BlackBerry PlayBook tablet or BlackBerry 10 smartphone on Microsoft Exchange ActiveSync, an email profile needs to be assigned to an account on the BlackBerry Device Service.

Email profile settings required by messaging server

Microsoft Exchange IBM Domino Novell GroupWise
Account name Not Required Not Required Not Required
Email address Required Required Required
Domain Required Do not use Do not use
Username Required Required Required
Server name Required Required Required

To create the email profile:

  1. Open the BlackBerry Administration console for BlackBerry Device Service.
  2. Under BlackBerry Solution Management, expand Email profiles.
  3. Select Create an Email Profile.
  4. Enter the name and description for the Email profile.
  5. Select ActiveSync under Type.
  6. Save the profile.
  7. Under Email profiles, select Manage email profiles.
  8. Select the profile and click Edit profile.
  9. Go to the Email profile settings tab, navigate to the Server name field and enter the FQDN of the mail server or the name of the array for the mail server.  Note: Use only the host name, not the ActiveSync URL. For example:

    For Microsoft Exchange Server 2010, enter FQDN of the CAS array.
    For Microsoft Exchange Server 2007, enter FQDN of the Microsoft Exchange server. If there is more than one Microsoft Exchange Server in the environment, a separate profile needs to be created for each Microsoft Exchange Server.
    For Novell GroupWise, ensure a Novel Data Synchronization server is installed in the environment (not installed by default) and use the the FQDN of the Novell DataSync server.
    For IBM Domino, use one of the following:
  • IBM Notes Traveler 8.5.x: <FQDN of Traveler server>/servlet/traveler
  • IBM Notes Traveler 8.5.x Upgrade Pack and 9.0: <FQDN of Traveler server>/traveler

To associate the email profile to a user:

  • Option 1 - Associate Email profile while creating user:
    1. Click on Create a user.
    2. Search for account using Email Address or Messaging server display name and select the account.
    3. Select Email profile from the drop-down under Email profile name.
  • Option 2 - Associate Email account to existing account:
    1. Select the user.
    2. Go to Email profiles tab.
    3. Click Edit user.
    4. Note: If an email profile is already assigned to the account, the email profile must be removed from the account before assigning a different email profile. Press the red trash can icon to the right of the email profile name to unassign the existing email profile from the account.
    5. To the right of the email profile name, press the circle with the plus sign inside it.
    6. Select the email profile to assign to the user from dropdown menu under  Email profile name.
    7. Press Save All.

To modify a user's existing email profile settings:

  1. Open the BlackBerry Administration console for BlackBerry Device Service.
  2. Click on Manage users.
  3. Select the Email profiles tab.
  4. Click on Edit user.
  5. Press on the wrench icon to the right of the email profile name to edit the email user settings for the profile currently assigned to the user.
  6. When finished making changes, press  Save All.

By default, the following settings for each user's email profile are populated from the company directory and are grayed out when assigning or editing a user's email profile settings:

  • Account name: The email account name for the user.
  • Email address: The email address of the user.
  • Domain: The company directory domain of the user.
  • Username: The company directory username of the user.

If those properties need to be edited for a particular user's email profile, set Override company directory settings to Yes when creating or editing the user.

CollapseAdditional Information

During wireless activation, the user will be prompted to set a password for the work space. There will be a separate icon created for the work space on the BlackBerry PlayBook.

Note: The following are the minimum required role permissions to assign Email profiles to users.

  • View a user
  • Edit a user
  • View a device
  • Add or remove to user configuration
  • View an email profile



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