After completing an Enterprise Activation the BlackBerry smartphone reboots to blank white screen

Article ID: KB32814

Type: Support Content

Last Modified: 11-02-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry 7
  • BlackBerry Enterprise Server
  • DT 5947186
CollapseOverview
After completing an Enterprise Activation on a BlackBerry smartphone the device reboots to either a blank white screen or a white screen with tiny icons.
CollapseResolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
CollapseWorkaround

Prior to performing the steps listed below perform a full backup the BlackBerry smartphone by following KB12487

  1. Reset the BlackBerry smartphone to factory settings KB18998.
  2. Delete the affected user account including its wireless backup from the BlackBerry Enterprise Server KB11638.
  3. Activate the BlackBerry smartphone on the BlackBerry Enterprise Server.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.