After an upgrade BlackBerry App World will not start with the error "Uncaught exception:no application instance"

Article ID: KB32984

Type: Support Content

Last Modified: 11-27-2012

 

Product(s) Affected:

  • BlackBerry World for BlackBerry smartphones
  • BlackBerry Enterprise Server
CollapseEnvironment
  • BlackBerry Enterprise Server 5.0 SP3
  • BlackBerry App World
  • DT 6111293
CollapseOverview

After an upgrade to the BlackBerry App World application on BlackBerry smartphones that have been activated on a BlackBerry Enterprise Server configured to use the BlackBerry Balance technology, BlackBerry App World will not start and will display the following error:

uncaught exception: no application instance

CollapseResolution
This issue has been resolved with the release of BlackBerry App World 4.0.0.65. Upgrade to the latest available BlackBerry App World. 

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