Users may experience delayed email after upgrading to Microsoft Exchange Server 2010 SP2 Rollup 4 or Microsoft Exchange Server 2010 SP2 Rollup 5

Article ID: KB33174

Type: Support Content

Last Modified: 08-29-2014

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server Express for Microsoft Exchange
CollapseEnvironment
  • BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP4 for Microsoft Exchange
  • Microsoft Exchange Server 2010 SP2 RU4
  • Microsoft Exchange Server 2010 SP2 RU5
CollapseOverview

Users may experience delayed email after upgrading to Microsoft Exchange 2010 SP2 Rollup 4 or Microsoft Exchange 2010 SP2 Rollup 5.

The following events are logged within the BlackBerry Messaging Agent (MAGT) log:

[40694] (12/11 10:17:51.375):{0xA74} {User1@example.com } Starting reload folders
[30399] (12/11 10:33:51.227):{0x18E8} Worker Thread: *** Busy Working *** Thread Id=0xA74, Handle=0x878, BusyCount=1, WorkingTime=16 min, LastActivity=0 min, Event: RESCAN_ST_CHANGES, User:
User1@example.com , Server: CAS.EXAMPLE.COM, Activity: Starting
[30399] (12/11 10:43:51.269):{0x18E8} Worker Thread: *** Busy Working *** Thread Id=0xA74, Handle=0x878, BusyCount=2, WorkingTime=26 min, LastActivity=0 min, Event: RESCAN_ST_CHANGES, User:
User1@example.com , Server: CAS.EXAMPLE.COM, Activity: Starting
[30399] (12/11 10:53:51.295):{0x18E8} Worker Thread: *** Busy Working *** Thread Id=0xA74, Handle=0x878, BusyCount=3, WorkingTime=36 min, LastActivity=0 min, Event: RESCAN_ST_CHANGES, User:
User1@example.com , Server: CAS.EXAMPLE.COM, Activity: Starting
[40695] (12/11 10:54:31.997):{0xA74}
{User1@example.com } Reload folders completed

CollapseResolution

Upgrade to Microsoft Exchange Server 2010 SP2 Rollup 6 or Microsoft Exchange Server 2010 SP3.

For more information about the cause or resolution, contact Microsoft Support.

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