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Users may experience delayed email after upgrading to Microsoft Exchange 2010 SP2 Rollup 4 or Microsoft Exchange 2010 SP2 Rollup 5

Article ID: KB33174

Type: Support Content

Last Modified: 02-22-2013

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server Express for Microsoft Exchange
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  • BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP4 for Microsoft Exchange
  • Microsoft Exchange 2010 SP2 RU4
  • Microsoft Exchange 2010 SP2 RU5
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Users may experience delayed email after upgrading to Microsoft Exchange 2010 SP2 Rollup 4 or Microsoft Exchange 2010 SP2 Rollup 5.

The following events are logged within the BlackBerry Messaging Agent (MAGT) log:

[40694] (12/11 10:17:51.375):{0xA74} {User1@example.com} Starting reload folders
[30399] (12/11 10:33:51.227):{0x18E8} Worker Thread:  *** Busy Working ***  Thread Id=0xA74, Handle=0x878, BusyCount=1, WorkingTime=16 min, LastActivity=0 min, Event: RESCAN_ST_CHANGES, User: User1@example.com, Server: CAS.EXAMPLE.COM, Activity: Starting
[30399] (12/11 10:43:51.269):{0x18E8} Worker Thread:  *** Busy Working ***  Thread Id=0xA74, Handle=0x878, BusyCount=2, WorkingTime=26 min, LastActivity=0 min, Event: RESCAN_ST_CHANGES, User: User1@example.com, Server: CAS.EXAMPLE.COM, Activity: Starting
[30399] (12/11 10:53:51.295):{0x18E8} Worker Thread:  *** Busy Working ***  Thread Id=0xA74, Handle=0x878, BusyCount=3, WorkingTime=36 min, LastActivity=0 min, Event: RESCAN_ST_CHANGES, User: User1@example.com, Server: CAS.EXAMPLE.COM, Activity: Starting
[40695] (12/11 10:54:31.997):{0xA74} {User1@example.com} Reload folders completed
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This is a previously reported issue that has been investigated by Microsoft. For additional details on the resolution please contact Microsoft Support.
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Upgrade to Microsoft Exchange 2010 SP2 Rollup 6.

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