Unable to access the Email Setup Application or connect to BlackBerry ID services on a BlackBerry smartphone

Article ID: KB33220

Type: Support Content

Last Modified: 03-14-2013

 

Product(s) Affected:

  • BlackBerry World for BlackBerry OS 7 and earlier
  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry smartphones
  • BlackBerry 7.1
  • BlackBerry World
  • BlackBerry ID
  • DT 5758704
CollapseOverview

When accessing the Email Setup Application on a BlackBerry smartphone the following error is displayed:

The email setup application is temporarily unavailable. Try again later.

When accessing the My World section of BlackBerry World or the Payment and Billing section on the smartphone options a message states  Please wait however, no error message or information is displayed.

The BlackBerry ID option menu is either missing or inaccessible.

CollapseResolution
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseWorkaround
Reload the device software on the BlackBerry smartphone by following KB03621.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.