Videos do not play on some media player applications and only show a black screen

Article ID: KB33256

Type: Support Content

Last Modified: 01-30-2013


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry 10

When attempting to use certain media player applications, such as Windows Media Player, to play videos that have been recorded in portrait orientation, the video display will be black and only the audio will be played.

Videos shot in landscape orientation are not affected and play fine on the same media player application.

As the height of the video image is longer than the width when the video is shot in portrait orientation, the media player application does not correctly interpret the video image and video is not displayed properly as a result.
There are a wide variety of media player applications available and most support the playing of portrait oriented videos that have a height that is greater than the width. Please use another media player application to view these videos.


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