Security for Voice Control data

Article ID: KB33430

Type: Support Content

Last Modified: 06-20-2013

 

Product(s) Affected:

  • BlackBerry 10
  • BlackBerry Enterprise Service 10
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry 10 OS
  • BlackBerry Enterprise Service 10
  • Voice Control
CollapseOverview

When a BlackBerry smartphone user uses Voice Control, the user's voice commands are recorded and used to process requests. Data from the device that is necessary to provide the voice control service is sent to servers operated by Research In Motion's service providers. This data includes the following:

  • Audio of the voice commands
  • Contacts
  • A hashed device identifier

All data is sent over HTTPS. When using Voice Activated Dialing, no information is sent to any service provider.

BlackBerry Enterprise Service administrators can use the Voice Control IT policy rule to control whether and how users in their organizations can use the voice control commands on their BlackBerry 10 smartphones. See the BlackBerry Device Service 6.2 Policy and Profile Reference Guide for details.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.