“Unable to establish trust with the BlackBerry ID servers. Please try again.” is displayed when attempting to log into BlackBerry ID

Article ID: KB33461

Type: Support Content

Last Modified: 02-01-2013

 

Product(s) Affected:

  • BlackBerry 10
CollapseEnvironment
  • BlackBerry 10
  • BlackBerry ID
CollapseOverview
When attempting to log into BlackBerry ID, the BlackBerry 10 smartphone displays a message that says Unable to establish trust with the BlackBerry ID servers. Please try again.
CollapseCause
There was a failure when attempting to establish trust between the BlackBerry 10 smartphone and the BlackBerry ID service.
CollapseResolution
Please wait 8 hours and try to log into BlackBerry ID again. If the error message persists, further investigation might be required. To help further diagnose the cause, contact the wireless service provider through which the smartphone was purchased or BlackBerry Technical Support Services for further review and support.

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