- BlackBerry 10 OS
- PR 269262
The BlackBerry 10 smartphone does not boot after an interrupted security wipe and displays one of the following:
On BlackBerry 10 OS version 10.0.x to 10.1.x:
- A phone with a USB icon.
On BlackBerry 10 OS version 10.2.x and later:
- An image with a link to www.bberror.com/bb10-XXXX where XXXX is one of the following:
The security wipe was interrupted before the process completed.
Note: Before completing the step below, download and install the latest version of BlackBerry Link at www.blackberry.com/blackberrylink.
Reload the BlackBerry 10 OS. See KB34045 for steps.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.