Contacts are missing avatars in BlackBerry Messenger for BlackBerry 10

Article ID: KB33495

Type: Support Content

Last Modified: 01-30-2013

 

Product(s) Affected:

  • BlackBerry 10
CollapseEnvironment
  • BlackBerry Messenger
  • BlackBerry 10 OS 10.0.9.2372
  • PR 274595
CollapseOverview
Some contacts are not displaying avatars, these contacts are confirmed to have an avatar set and are showing properly for other BlackBerry users.
CollapseCause
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

Delete the contact and re-add.

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