How to setup a Microsoft Office 365 ActiveSync account

Article ID: KB33522

Type: Support Content

Last Modified: 05-29-2015

 

Product(s) Affected:

  • BlackBerry 10 OS
  • Porsche Design P'9982 smartphone from BlackBerry
  • BES12
  • BES12 Cloud
  • BES10
CollapseEnvironment
  • BlackBerry 10 OS
  • BlackBerry Enterprise Service 10
  • BlackBerry Enterprise Service 12
  • BlackBerry Enterprise Service 12 Cloud
  • Microsoft Office 365
CollapseOverview

BlackBerry 10 smartphone:

To add a Microsoft Office 365 ActiveSync account to a BlackBerry 10 smartphone:

  1. On the BlackBerry 10 smartphone, navigate to the Settings menu.
  2. Select Accounts from the list.
  3. Tap on Add Account at the bottom of the screen.
  4. Tap on Email, Calendar and Contacts option.
  5. Type in the Microsoft Office 365 email address and tap Next.
  6. Type in the Microsoft Office 365 user's password (Note: this is the password used by the Microsoft user to log in to Microsoft Office 365).
  7. Tap Finish.

To add an account via the advanced method follow the steps below:

  1. Navigate to the Settings menu.
  2. Select Accounts from the list.
  3. Tap on Add Account on the bottom of the screen.
  4. Tap on Advanced on the bottom of the screen.
  5. Select Microsoft Exchange ActiveSync.
  6. In the Username field, type the Microsoft Office 365 email address.
  7. In the Email Address field, type the Microsoft Office 365 email address.
  8. In the Server Address field, type: outlook.office365.com
  9. Tap Next.
  10. Type in the Microsoft Office 365 user's password (Note: this is the password used by the Microsoft user to log in to Microsoft Office 365).
  11. Tap Finish.

BlackBerry Enterprise Service 10:

To add the account via the BlackBerry Device Service follow the steps below:

  1. Log in to the Administration Console for BlackBerry Device Service.
  2. Select Profiles under BlackBerry Solution Management.
  3. Click Create an email profile.
  4. Enter an appropriate name and select Active Sync for the type.
  5. In the server address field, type: outlook.office365.com
  6. Click Save.
  7. Click on Manage users.
  8. Click on the BlackBerry smartphone user account.
  9. Select the Email profiles tab.
  10. Select Edit user.
  11. Click the drop-down box and select the correct email profile.
  12. Change the Override Microsoft Active Directory settings drop-down box to Yes.
  13. Input the user's Microsoft Office 365 User Principal Name (UPN) in the Account name, Email address, and Username fields.
  14. Clear the Domain field.
  15. Click Save all.
  16. Set an activation password and inform the user to enroll the BlackBerry 10 smartphone.

To add the account via the Universal Device Service follow the steps below:

  1. Log in to the Administration Console for Universal Device Service.
  2. Select Library.
  3. Create or edit a Microsoft ActiveSync email profile.
  4. In the Host name or IP address field, type: outlook.office365.com
  5. In the Username field, type: %Custom1%
  6. Clear the Domain field.
  7. Save the email profile.
  8. Click Users and Devices.
  9. Create or edit a user account.
  10. In the search results, click the name of a user account.
  11. Click the edit icon.
  12. Expand Custom Variables.
  13. In the %Custom1% field, type the user's .
  14. Click Save.

BlackBerry Enterprise Service 12 and BlackBerry Enterprise Service 12 Cloud:

  1. Log in to the BES12 Management Console.
  2. Go to Settings > General settings > Custom variables.
  3. Ensure there is a checkmark next to Show custom variables when adding or editing a user.
  4. Type a Variable label next to an available custom variable of type Text. For example, type: O365_UPN.
    Note: The Variable name is used to refer to the custom variable in profiles. In contrast, the Variable label is just a friendly name that will appear when creating or editing users.
  5. Press Save.
  6. Go to Users and Devices.
  7. Create or edit a user account. Note: to edit a user account, click on the user account and press on the pencil icon on the left hand side under the User summary heading.
  8. Expand Custom variables.
  9. For the variable label in step 4 (for example: O365_UPN, enter the user's Microsoft Office 365 UPN.
  10. Press Save.
  11. Click on Profiles and Policies.
  12. Create or edit an Email profile.
  13. Leave the Domain name field blank.
  14. In the Host name or IP address field, type: outlook.office365.com.
  15. Select the BlackBerry tab in the email profile.
  16. In the port number field, enter: 443
  17. Type the custom variable name in the Username field. For example, %Custom#% (where # is the number of the custom variable name).

The value entered for the custom variable in the user account will populate the custom variable field of the email account when the email profile is assigned to the user.

Note: For BlackBerry 10 smartphones or Secure Work Space activations, all Microsoft ActiveSync traffic will travel from the device to BlackBerry Enterprise Service 10 or BlackBerry Enterprise Service 12 over port 3101 and from the server to Microsoft Office 365 using SSL port 443. Ensure that port 443 is opened from BlackBerry server for external traffic to Microsoft Office 365. For more information, refer to the Microsoft Technet article entitled Office 365 URLs and IP address ranges.

CollapseAdditional Information

The Server Address for Office 365 is  outlook.office365.com. Note: For the previous version of Microsoft Office 365, the server address was m.outlook.com.

If outlook.office365.com does not work as the Server Address, then have the Microsoft Office 365 user complete the following:

  1. Log in to Microsoft Office 365 and click Options in the top-right corner.
  2. Select See All Options.
  3. Click on the My Account tab.
  4. Click Settings for POP, IMAP and SMTP Access.
  5. On the page that opens, under External POP setting, collect the server name listed. Note: The server name listed under External POP setting is the same name that can be used as the Microsoft Exchange ActiveSync server name.

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