How to backup and restore data on the BlackBerry 10 smartphone using BlackBerry Link

Article ID: KB33526

Type: Support Content

Last Modified: 08-20-2014


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry 10 smartphones
  • BlackBerry Link version 1.2

To backup data on the BlackBerry 10 smartphone, complete the following:

  1. Open BlackBerry Link.
  2. Connect the device to the computer using the USB cable.
  3. At the side of the screen, select the device.
  4. Click Back Up & Restore.
  5. Click Back Up Device.

Note: Specific data to back up can be customized using the Custom Backup option.

To restore a backup file to the BlackBerry 10 smartphone, complete the following:

  1. Open BlackBerry Link.
  2. Connect the device to the computer using the USB cable.
  3. At the side of the screen, select the device.
  4. Click Back Up & Restore.
  5. Click Restore Device.
  6. Complete one of the following:
    • To restore all of the data in a backup file to the device: 
      1. Select the backup file.
    • To restore specific data in a backup file to the device:
      1. Select the backup file.
      2. Clear the Restore all data check box.
      3. Select the check box beside one or more databases to restore.
    • To restore data from a backup file that is not listed:
      1. Click the Change Folder icon
      2. Navigate to the backup file
      3. Click OK.
  7. Click Restore.

Note: Only backup files created from devices running BlackBerry Device Software 5.0 and later can be restored to the BlackBerry 10 smartphone.

CollapseAdditional Information

Complete BlackBerry Link user guides for both Mac and PC can be found here:


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