How to backup and restore data on the BlackBerry 10 smartphone

Article ID: KB33526

Type: Support Content

Last Modified: 09-19-2013

 

Product(s) Affected:

  • BlackBerry 10
CollapseEnvironment
  • BlackBerry 10
  • BlackBerry Link
CollapseOverview

Backing Up Data

To backup data on the BlackBerry 10 smartphone, complete the following:

BlackBerry Link 1.2 (for Windows):

  1. Open BlackBerry Link.
  2. Connect the device to the computer using the USB cable.
  3. At the side of the screen, click the device.
  4. Click Back Up & Restore.
  5. Click Back Up Device.

BlackBerry Link 1.1.1 (for Mac OS)

  1. Open BlackBerry Link.
  2. Connect the device to the computer using the USB cable.
  3. At the bottom of the screen, click the device.
  4. Click the Settings (gear) icon. In the Settings view, in the left pane, click Back Up Now.

Note: The specific data to back up can be customized in the Settings view.


Restoring Data

To restore a backup file created from a BlackBerry smartphone running BlackBerry 10 OS or BlackBerry Device Software 5.0 or later, complete the following:

BlackBerry Link 1.2 (for Windows):

  1. Open BlackBerry Link.
  2. At the side of the screen, click your device.
  3. Click Back Up & Restore.
  4. Click Restore Device.
  5. Do one of the following:
    • To restore all of the data in a backup file to the device, click a backup file.
    • To restore specific data in a backup file to the device, click a backup file. Clear the Restore all data check box. Select the check box beside one or more databases to restore
    • To restore data from a backup file that is not listed, click the Change Folder icon. Navigate to the .bbb file or .ipd file. Click OK.
  6. Click Restore

BlackBerry Link 1.1.1 (for Mac OS)

  1. Open BlackBerry Link.
  2. At the bottom of the screen, click the device.
  3. Click the Settings (gear) icon.
  4. In the Settings view, in the left pane, click Restore Data.
  5. Click Restore from backup file.
  6. Do one of the following:
    • To restore all of the data in a backup file to the device, click a backup file.
    • To restore specific data in a backup file to the device, click a backup file. Clear the Restore all data check box. Select the check box beside one or more databases to restore.
    • To restore data from a backup file that is not listed, click Open another backup folder. Navigate to the .bbb file or .ipd file. Click OK.
  7. Click Restore Data.
CollapseAdditional Information

Complete BlackBerry Link user guides for both Mac and PC can be found here: http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=BlackBerry+Link

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.