Unable to accept the BlackBerry Solution License Agreement during out of box setup

Article ID: KB33611

Type: Support Content

Last Modified: 06-28-2013


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry 10 OS
The out-of-box setup on the BlackBerry 10 smartphone is stuck on the Agreement page. It is possible to click on the View Warranty Information link, but the I Agree button is disabled (grey).

This issue happens due to the following reasons:

Cause 1

The BlackBerry device is in an area with poor mobile network coverage.

Cause 2

There is connection to an internal Wi-Fi network only and direct access to Internet is not allowed.


Complete the applicable resolution below:

Cause 1

The BlackBerry device is in an area with poor mobile network coverage.

Resolution 1

Move the BlackBerry smartphone to an area with good mobile network coverage.

Cause 2

There is connection to an internal Wi-Fi network only and direct access to Internet is not allowed.

Resolution 2

Switch to a different Wi-Fi network on the BlackBerry smartphone by completing the following steps:

  1. Swipe to the right.
  2. Tap Disconnect.
  3. Select or add another Wi-Fi network.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.