BlackBerry ID or BlackBerry World payment details pages experience a loading indicator that constantly spins

Article ID: KB33643

Type: Support Content

Last Modified: 02-22-2013

 

Product(s) Affected:

  • BlackBerry 10
  • BlackBerry World for BlackBerry 10
CollapseEnvironment
  • BlackBerry 10
  • BlackBerry World for BlackBerry 10
  • PR 281959
  • PR 270224
CollapseOverview

When attempting to access the BlackBerry ID settings or BlackBerry World payment details on the BlackBerry 10 smartphone the page loading indicator spins constantly without loading the information.

BlackBerry ID will attempt to load and spin with Retrieving BlackBerry ID properties on the screen.

CollapseCause
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround
  1. Turn off Wi-Fi and the mobile network
  2. Pressing the power button on the top of the BlackBerry smartphone for 2 seconds to bring up restart option
  3. Restart the BlackBerry smartphone
  4. Turn Wi-Fi and the mobile network back on

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.