- BlackBerry 10
- BlackBerry World for BlackBerry 10
- PR 281959
- PR 270224
When attempting to access the BlackBerry ID settings or BlackBerry World payment details on the BlackBerry 10 smartphone the page loading indicator spins constantly without loading the information.
BlackBerry ID will attempt to load and spin with Retrieving BlackBerry ID properties on the screen.
- Turn off Wi-Fi and the mobile network
- Pressing the power button on the top of the BlackBerry smartphone for 2 seconds to bring up restart option
- Restart the BlackBerry smartphone
- Turn Wi-Fi and the mobile network back on
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.