BlackBerry Z10 smartphone
BlackBerry 10 OS version 10.0.9.2372
When attempting to sign into BBM on a BlackBerry 10 smartphone with an associated BlackBerry ID, the user is prompted to perform a Device Switch. When attempting to complete the switch, the following error message is displayed:
Temporary Server Error
Alternatively, when selecting to restore the BBM account from an email address the following error is displayed:
Email account invalid. There is no BBM account associated with this email address.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.