BlackBerry 10 keyboard keys stick including delete key

Article ID: KB33678

Type: Support Content

Last Modified: 02-13-2013

 

Product(s) Affected:

  • BlackBerry 10
  • Z10
CollapseEnvironment

  • BlackBerry 10 OS
  • PR 235980

CollapseOverview
In some instances the outer keys including the delete key can appear to capitalize or stick in the pressed state. When using delete this can become stuck deleting all text that was previously entered. This issue occurs when magnify mode is enabled on the device
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

Disable Magnify Mode:

  1. Swipe down from the top bezel
  2. Select Settings
  3. Select Accessibility
  4. Toggle Magnify Mode to Off

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