BlackBerry 10 keyboard keys stick including delete key

Article ID: KB33678

Type: Support Content

Last Modified: 02-13-2013


Product(s) Affected:

  • BlackBerry 10
  • Z10

  • BlackBerry 10 OS
  • PR 235980

In some instances the outer keys including the delete key can appear to capitalize or stick in the pressed state. When using delete this can become stuck deleting all text that was previously entered. This issue occurs when magnify mode is enabled on the device
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

Disable Magnify Mode:

  1. Swipe down from the top bezel
  2. Select Settings
  3. Select Accessibility
  4. Toggle Magnify Mode to Off


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at