- BlackBerry Z10 smartphone
- BlackBerry 10 OS
- PR 276306
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
The device will become operational after performing one of the following actions:
- Hold down the power button and choose Lock. After the device has locked, attempt to wake the BlackBerry 10 smartphone.
- Hold down the power button and choose to Restart the BlackBerry 10 smartphone. The BlackBerry 10 smartphone will be fully operational after the restart has completed.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.