Unable to wake BlackBerry 10 smartphone from sleep while on the lock screen

Article ID: KB33684

Type: Support Content

Last Modified: 05-27-2013

 

Product(s) Affected:

  • BlackBerry 10
CollapseEnvironment
  • BlackBerry Z10 smartphone
  • BlackBerry 10 OS
  • PR 276306
CollapseOverview
When attempting to unlock the BlackBerry 10 smartphone from sleep, swiping upwards from the bottom bezel to wake the device is not functioning. The smartphone may appear to be unresponsive.
CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround

The device will become operational after performing one of the following actions:

  • Hold down the power button and choose Lock. After the device has locked, attempt to wake the BlackBerry 10 smartphone.
     
  • Hold down the power button and choose to  Restart the BlackBerry 10 smartphone. The BlackBerry 10 smartphone will be fully operational after the restart has completed.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.