Caller ID does not show associated contact when country code is included in phone number

Article ID: KB33685

Type: Support Content

Last Modified: 02-19-2013


Product(s) Affected:

  • BlackBerry 10
  • BlackBerry Z10
  • BlackBerry Z10 smartphone
  • BlackBerry 10
  • PR 291852
When receiving an local incoming call, Caller ID does not display the associated contact if the country code is included in the phone number field.
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at