Application entry stuck in "Installing" mode if device is rebooted during installation process in BlackBerry World

Article ID: KB33713

Type: Support Content

Last Modified: 02-14-2013


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry World for BlackBerry 10
  • BlackBerry 10 OS
  • DT 6824366
If the device is rebooted during the installation portion of an application in BlackBerry World, the downloads section in BlackBerry world will retain the application entry in a mode of "Installing". The pause button is greyed out for that entry. The application does install, but due to this entry being stuck in BlackBerry World, if the application is removed from the device it can not be downloaded again. This is due to the entry being present under the Downloads section of BlackBerry World.
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

A consequent update of the BlackBerry 10 device would remove the entry from BlackBerry World. A wipe of the device would also remove the entry from BlackBerry World.


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