- BlackBerry Z10 smartphone
- BlackBerry 10 OS version 10.0.9.2372 and 10.0.10.684
- PR 286821
- JI 377952
After the LCD screen powers off, there are still background processes which need to be shut down. During this time, even though the LCD may not display information, the device is still working to shut down these processes.
Update to BlackBerry 10 OS version 10.1 or higher if available.
Once the shutdown process has begun, the device should be left for 2 minutes to allow ample time for a complete shutdown.
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