Screen does not respond to touch or appears to be frozen on the BlackBerry Z10 smartphone

Article ID: KB33724

Type: Support Content

Last Modified: 12-19-2013

 

Product(s) Affected:

  • BlackBerry Z10
CollapseEnvironment
  • BlackBerry Z10 smartphone
  • DT 6678066
CollapseOverview
The touch screen on the BlackBerry Z10 smartphone may fail to accept touch input. This can make the smartphone appear to be frozen. 
CollapseResolution

Update to the latest version of BlackBerry 10 OS using BlackBerry Link. See KB34364 for steps.

CollapseWorkaround
Remove and re-insert the battery in the smartphone.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.