"There were problems completing this purchase Error ID: 0" is displayed when attempting to purchase an application using the carrier billing payment method in BlackBerry World on the BlackBerry 10 smartphone

Article ID: KB33725

Type: Support Content

Last Modified: 04-23-2013

 

Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry World for BlackBerry 10
CollapseEnvironment
  • BlackBerry World
  • BlackBerry 10 OS
CollapseOverview

When attempting to purchase an application using the carrier billing payment method in BlackBerry World on the BlackBerry 10 smartphone, the following error is displayed:

There were problems completing this purchase Error ID: 0

CollapseCause
The error is being generated from the wireless service provider's billing system.
CollapseResolution
Contact the wireless service provider to resolve this issue.
CollapseWorkaround
Change the payment method in BlackBerry World to use Credit Card or Paypal

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