- BlackBerry Enterprise Service 10
- BlackBerry Device Service 6.2
- BlackBerry 10 OS version 10.0.9.xxxx
- PR 205324 / DT 5977199
- DT 6609882
- DT 6600423
When Days to synchronize is set to No Limit in the BlackBerry Device Service Email profile settings in BlackBerry Enterprise Service 10, there will only be 30 days of email syncs to the BlackBerry 10 smartphone. The smartphone will show Sync Timeframe as 30 days.
An attempt to setup a Microsoft Exchange ActiveSync account on the smartphone without a connection to BlackBerry Enterprise Service 10 also results in the same behavior.
Note: This does not affect the BlackBerry PlayBook tablet which does not have a Sync Timeframe setting.
Update to BlackBerry 10 OS version 10.1 and later. Contact the wireless provider to confirm upgrade availability.
Note: BlackBerry 10 smartphones connected to BlackBerry Enterprise Service 10 are still limited to 30 days.
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