BlackBerry 10 smartphone shows 1 voice mail message when no voice mail messages are in left in the system

Article ID: KB33746

Type: Support Content

Last Modified: 02-20-2013


Product(s) Affected:

  • BlackBerry 10
  • BlackBerry 10
The voice mail indicator on the BlackBerry 10 smartphone shows 1 voice mail message waiting when no voice mail messages are left in voice mail system.
Some voice mail systems produce a -1 for a value when no messages are left in the voice mail system and the BlackBerry 10 smartphone does not have logic built into it to suggest there are 0 entries in voice mail.

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.


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