SMS/MMS does not support 'Delete Prior' on the BlackBerry 10 smartphone

Article ID: KB33757

Type: Support Content

Last Modified: 03-26-2013

 

Product(s) Affected:

  • BlackBerry 10
CollapseEnvironment
  • BlackBerry 10 OS version 10.0.9.2372
  • DT 6600379
CollapseOverview

When performing a long hold on a date under Text Messages, the  Delete Prior option is available. When selected, the Delete Prior option does not delete any messages prior to the date selected.

CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

Steps to workaround this issue are:

  1. Hold down on a specific SMS or MMS message
  2. From the side menu, choose Select More.
  3. Highlight all the messages needed to be deleted
  4. Press Delete (trash can).
  5. A prompt will display. Press Delete to confirm.

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