Unable to "dial" or "skip" a phone extension from a contact in BlackBerry 10 if a wait (w) is in the number

Article ID: KB33789

Type: Support Content

Last Modified: 03-05-2013

 

Product(s) Affected:

  • BlackBerry 10 OS
CollapseEnvironment
  • BlackBerry 10 OS 10.0.9.2372
  • PR 269868
  • DT 6575925
  • PR 274124
  • DT 6611217
CollapseOverview

The Characters (p) or (w) can be used in a contact phone number to add a Pause or Wait between the phone number and a extension.  

For example, the number +1234567890 extension 1234 (+1234567890x1234) could be entered as +1234567890p1234 or +1234567890w1234.

A Pause will add a 5 second delay before calling the forwarding extension.  The Wait option gives manual control, allowing the choice of whether to dial the further extension or not by presenting skip or dial options when the primary number is called.

In some cases a BlackBerry Z10 device does not correctly interpret the the number if an extra character (such as a #) is added following the Wait (w) command.  If this issue occurs there will be no option to "dial" or "Skip" the number.


CollapseResolution
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseWorkaround
  1. Remove any non-numeric characters from the extension.
  2. If there is a # needed at the end of the extension, place a pause (p) between the end of the extension and the # character. For example (+1234567890w1234# could be changed to +1234567890w1234p#).

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