Accessing media on the BlackBerry 10 smartphone from a computer using USB without installing BlackBerry Link

Article ID: KB33859

Type: Support Content

Last Modified: 04-30-2014

 

Product(s) Affected:

  • Porsche Design P'9982 Smartphone from BlackBerry
  • Z30
  • Z10
  • Q10
  • Q5
CollapseEnvironment
  • BlackBerry 10 smartphones
CollapseOverview

The following methods can be used to to facilitate access to the Media card or on-board memory of the BlackBerry 10 smartphone without the use of BlackBerry Link. Once mounted, the drives can be explored using Windows Explorer and transfer of pictures, videos, documents or other media files can be completed manually.

Method 1 - Using USB Mass Storage

This method requires no additional drivers but mounts the BlackBerry smartphone as a USB Drive such as a Flash Drive or USB stick.

Enable USB mass storage on the BlackBerry 10 smartphone:

  1. From the home screen, swipe down and tap Settings > Storage and Access.
  2. Scroll to the bottom and turn on USB Mass Storage

Once completed, access to the mounted drives for the Media card and on-board device memory will be available.

Note: The USB Mass Storage option will only be visible if a media card is currently inserted in the BlackBerry 10 smartphone. The assigned drive letters will start with next available drive letter from A: to Z:

Method 2 - Using RNDIS driver to map network drive

Use this method to install the minimum number or size of drivers onto a PC to facilitate access to the Media card or on board memory of the BlackBerry 10 smartphone.

To install only the BlackBerry Device Manager, perform the following:

  1. Connect the BlackBerry 10 smartphone to a PC.
  2. The PC will mount or present a CD drive containing the BlackBerry Link software setup and a folder called Drivers.
  3. Select Open folder to view files (if the AutoPlay dialog window appears).
  4. Browse to the Drivers folder on the CD drive mounted for the BlackBerry 10 device.
  5. Within the Drivers folder will be the BlackBerryDevicemanager.exe file.
  6. Double-click to run the file and install the the BlackBerry Device Manager.
    Note: In corporate environments this installer can be deployed using normal deployment methods.

Once completed, access to the mounted drives for the Media card and on-board device memory will be available.

Note: This will mount the storage device with available drive letters starting from Z: to A:

CollapseAdditional Information
Version 7.1.0.36 of the BlackBerry Device Manager is 35,461 Kb

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.