- BlackBerry Device Service
- BlackBerry Z10 smartphone
- Novell Data Synchronizer
When attempting to send an email message containing an attachment, the message fails to send. The status of the failed message displays the following:
MessageStatus: Protocol layer was unable to send a message
The following technical article on Novell's website, provides instructions for increasing the Attachment Size limit:
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.