BlackBerry Z10 smartphone reboots randomly during normal usage

Article ID: KB34039

Type: Support Content

Last Modified: 09-25-2013

 

Product(s) Affected:

  • Z10
CollapseEnvironment
  • BlackBerry Z10 smartphone
  • BlackBerry 10 OS versions 10.0.10.684, 10.0.10.672, and 10.0.9.2743
  • DT 7053652
  • PR 321595
  • DT 6869108
CollapseOverview
During normal usage, the BlackBerry Z10 smartphone restarts on its own.
CollapseResolution
Upgrade to BlackBerry 10 OS version 10.1.0.2050 or later if available.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.