BlackBerry Maps voice navigation audio cannot be heard through a Bluetooth car kit when using the BlackBerry 10 smartphone

Article ID: KB34068

Type: Support Content

Last Modified: 08-07-2013

 

Product(s) Affected:

  • Z10
  • Q10
CollapseEnvironment
  • BlackBerry Z10 smartphone
  • BlackBerry Q10 smartphone
  • BlackBerry Maps
  • PR 287904
  • DT 6757789
CollapseOverview
BlackBerry Maps turn-by-turn voice navigation audio does not route through a Bluetooth car kit when using the BlackBerry 10 smartphone. Other Bluetooth audio in BlackBerry maps appear to function properly.
CollapseCause
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround
Turn off Bluetooth and use the speaker on the smartphone.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.