How to activate an iOS device or Android device to BlackBerry Enterprise Server 10 version 10.1

Article ID: KB34260

Type: Support Content

Last Modified: 12-19-2013


Product(s) Affected:

  • BES5
Jump to: Environment | Overview
  • BlackBerry Enterprise Service 10 version 10.1.0 to 10.1.3
  • iOS device
  • Android device

Activations for BlackBerry Enterprise Service 10 version 10.1 now go through the BlackBerry Infrastructure and no longer use the publicly accessible DNS name for activations. The address now is where xx is the country of the server and SRP is the SRP address for the BlackBerry Enterprise Service 10 version 10.1.

Complete the following:

  1. Add the user to the BlackBerry Enterprise Service 10 version 10.1.
  2. Create an activation password for the user.
  3. Install the BES10 Client from the iOS or Android device's respective application store, the location will be present in the activation email.
  4. Optionally, install the Communication Module SSL certificate via browser on the device ensuring that the device recognizes and trusts the certificate.
  5. Open the BES10 Client on the iOS or Android device.
  6. On the device enter (where xx is the country of the server and SRP is the SRP address for the BlackBerry Enterprise Service 10)
  7. Enter the username and the password.
  8. Follow the prompts to complete the activation.


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