Unable to add iCloud calendar to BlackBerry 10 smartphone

Article ID: KB34323

Type: Support Content

Last Modified: 10-15-2013

 

Product(s) Affected:

  • BlackBerry 10
CollapseEnvironment
  • BlackBerry 10 OS version 10.1
  • JI 397328
  • JI 467856
CollapseOverview

When attempting to integrate an iCloud calendar on a BlackBerry 10 smartphone the following message is displayed:

At this time, the caldav.icloud.com server is unavailable and your calendar account can't be added. Please try again later.

The integration of the email account using IMAP and SMTP, and contacts (contacts.icloud.com), however, can be added successfully.

CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

To add the iCloud calendar manually and Integrate iCloud calendar using CalDAV:

  1. From the home screen, swipe down from the top bezel and select Settings > Accounts > Add Account > Advanced > CalDAV.
  2. Enter Description (for example: iCloud or the iCloud.com email address).
  3. Enter Username as either the Apple ID or iCloud.com email address.
  4. Enter Email Address as either the Apple ID or iCloud.com email address .
  5. Enter Password as the Apple ID password .
  6. Enter Server Address as caldav.icloud.com.
  7. Select the desired Sync Interval from the drop-down menu.
  8. Select Done.

If the following error message is displayed, n ote the server name from the [] braces and perform the steps above but for the Server Address field use the noted server name:

Your login information for CalDAV server [pxx-caldav.icloud.com] has changed or is incorrect. Please check your account settings.

 

Note: The pxx-caldav.icloud.com portion of the error message (where xx are numbers displayed in the message) is not the same for every account.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.