"Error 2009: You cannot activate your device at this time because there are insufficient device licenses. Please contact your administrator." is displayed when attempting to enroll an Android device or iOS device

Article ID: KB34492

Type: Support Content

Last Modified: 08-14-2013

 

Product(s) Affected:

  • BlackBerry Enterprise Service 10
  • Universal Device Service
CollapseEnvironment
  • BlackBerry Enterprise Service 10 version 10.1
  • Android device
  • iOS device
CollapseOverview

When attempting to activate Android devices and iOS devices, the following error is returned:

Error 2009: You cannot activate your device at this time because there are insufficient device licenses. Please contact your administrator.

At the time of the attempted enrollment the below log line can be seen in the UCOM log:

StackTrace: at System.Net.HttpWebRequest.GetResponse()
at RIM.BUDS.Core.Client.BaseClient.UpdateResource(String uriTemplate IDictionary`2 filter Object message) in c:\ec_build\1083836\BUDSServer\source\enterprise\BUDS\Server\Sources\RIM.BUDS.Core.Client\BaseClient.cs:line 587

WARN 2013-06-17 15:22:59,675 15 0 fb13adab-e63c-4e63-92c0-4ea44f903878 Your device cannot be activated because the maximum number of licenses was reached. Please contact your administrator.

Corresponding time stamp in UCOM log:

ERROR 2013-06-17 15:21:00,142 20 0 bad0c459-bb23-47ba-8a01-dcecc112e2aa An error occured contacting the Licensing server. Response code = ProxyAuthenticationRequired, error = Proxy Authentication Required
Type: System.Net.WebException
Message: The remote server returned an error: (407) Proxy Authentication Required.
Source: System
TargetSite: "System.Net.WebResponse GetResponse()"
StackTrace: at
System.Net.HttpWebRequest.GetResponse()

at RIM.BUDS.Core.Model.LicenseModel.makeRequest(String method UriTemplate template NameValueCollection parameters) in c:\ec_build\1083836\BUDSServer\source\enterprise\BUDS\Server\Sources\RIM.BUDS.Core\Model\License\LicenseModel.cs:line 244

Note: BlackBerry 10 smartphone are able to be enrolled successfully.

CollapseCause
This is caused by a proxy authentication issue between components of BlackBerry Enterprise Service 10.
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Ensure there are no proxy or firewall restrictions between the Universal Device Service components and the Licensing Server.

Also make sure in Internet Explorer settings that Bypass proxy server for local addresses is configured accordingly.

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