BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com

Article ID: KB34545

Type: Support Content

Last Modified: 12-10-2013

 

Product(s) Affected:

  • BlackBerry 10 OS
CollapseEnvironment
  • Blackberry 10 OS version 10.2.0.XXXX
CollapseOverview

The BlackBerry 10 smartphone will not startup and displays an image with the following URL:

www.bberror.com/bb10-XXXX

where XXXX is one of errors listed in the Cause field below.

CollapseCause

The following errors can cause this issue:

  • 0001 or 0002 - The currently installed BlackBerry 10 OS version is not supported on this smartphone.
  • 0003 A critical error was encountered while loading the BlackBerry 10 OS.
  • 0004 - The currently installed radio software is not supported on the BlackBerry smartphone.
  • 0005 - The BlackBerry 10 smartphone radio software is missing or invalid.
  • 0015 - A fatal file system error was encountered.
  • 0016 - A fatal file system error was encountered.
  • 0017 - A fatal file system error was encountered.
CollapseResolution

Note: Before completing the step below, download and install the latest version of BlackBerry Link at www.blackberry.com/blackberrylink.  

Reload the BlackBerry 10 OS. See KB34045 for steps. 

If the Blackberry 10 OS does not reload or displays the same symptoms, then it is recommended to bring the smartphone back to place of purchase for service.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.