BlackBerry 10 smartphone will not startup and displays an image with a link to

Article ID: KB34545

Type: Support Content

Last Modified: 04-21-2015


Product(s) Affected:

  • BlackBerry 10 OS
  • Blackberry 10 OS version 10.2 and later

The BlackBerry 10 smartphone does not startup and displays an image with one of the following URLs:


One of the following applies:

  • 0001 / 0002 - The installed BlackBerry 10 OS version is not supported on the device.
  • 0003 A critical error was encountered while loading the BlackBerry 10 OS.
  • 0004 - The installed radio software is not supported on the device.
  • 0005 - The installed radio software is missing or invalid.
  • 0015 0016 /  0017 - A fatal file system error was encountered.

Reload the BlackBerry 10 OS. See KB34045 for steps.

If the Blackberry 10 OS cannot be reloaded or displays the same symptoms after the reload has been completed, bring the device to your place of purchase for service.

Note: To download and install the latest version of BlackBerry Link, visit .


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