BlackBerry 10 smartphone will not startup and displays an image with a link to

Article ID: KB34545

Type: Support Content

Last Modified: 12-10-2013


Product(s) Affected:

  • BlackBerry 10 OS
  • Blackberry 10 OS version 10.2.0.XXXX

The BlackBerry 10 smartphone will not startup and displays an image with the following URL:

where XXXX is one of errors listed in the Cause field below.


The following errors can cause this issue:

  • 0001 or 0002 - The currently installed BlackBerry 10 OS version is not supported on this smartphone.
  • 0003 A critical error was encountered while loading the BlackBerry 10 OS.
  • 0004 - The currently installed radio software is not supported on the BlackBerry smartphone.
  • 0005 - The BlackBerry 10 smartphone radio software is missing or invalid.
  • 0015 - A fatal file system error was encountered.
  • 0016 - A fatal file system error was encountered.
  • 0017 - A fatal file system error was encountered.

Note: Before completing the step below, download and install the latest version of BlackBerry Link at  

Reload the BlackBerry 10 OS. See KB34045 for steps. 

If the Blackberry 10 OS does not reload or displays the same symptoms, then it is recommended to bring the smartphone back to place of purchase for service.


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