Hidden contacts do not show in the Contacts list in the Phone application on the BlackBerry 10 smartphone

Article ID: KB34567

Type: Support Content

Last Modified: 06-27-2013

 

Product(s) Affected:

  • BlackBerry 10 OS
CollapseEnvironment
  • BlackBerry 10 OS
  • JI 398737
CollapseOverview

Contacts that are filtered out of the All view in the Contacts application are also not displayed in the Phone application, when selecting the Contacts view.

For example, if the Show Account in Contact List setting for Facebook it set to Off under Settings in the Contacts application, then Facebook contact entries will not be displayed in the Contacts view in the Phone application.

CollapseCause
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseWorkaround

Change the setting in the Contacts application. 

Complete the following steps on the BlackBerry smartphone:

  1. Open the Contacts application.
  2. Swipe down from the top of the screen and tap  Settings.
  3. Change the setting for the specific account under  Show Account in Contact List from  Off to On.

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