- BlackBerry Q10 smartphone
- BlackBerry Z10 smartphone
- BlackBerry 10 OS version 10.1.0.1720
- JI 141898
- JI 427749
Clear the call logs by swiping down from the top of the Phone application and selecting Clear Call Log.
Warning: The following procedures will delete either all data on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, see your product documentation.
Perform a security wipe on the BlackBerry 10 smartphone (see KB33591) and then re-import the contact information.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.