"Cannot create a temp file for the specified attachment" appears when opening attachments on a BlackBerry 10 smartphone

Article ID: KB34704

Type: Support Content

Last Modified: 07-29-2013

 

Product(s) Affected:

  • BlackBerry 10
CollapseEnvironment
  • BlackBerry 10 smartphones
  • JI 420586
CollapseOverview

When attempting to open attachments within an email on a BlackBerry 10 smartphone, the following error is presented:

Cannot create a temp file for the specified attachment

CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround

Workaround 1:

Backup the BlackBerry 10 smartphone data, perform a reload of the BlackBerry smartphone software, restore device data: 

  1. Backup the BlackBerry 10 smartphone using BlackBerry Link. For instructions, see KB33526.
  2. Perform a device software reload of the BlackBerry 10 smartphone:
    1. Open BlackBerry Link.
    2. Connect the smartphone using the micro USB cable.
    3. At the bottom of the BlackBerry Link window, click the Computer tab.
    4. From the top right of the BlackBerry Link window, click on the gear icon to open Settings.
    5. Under Reload Device Software, select Reload.
    6. Follow the on-screen instructions.
  3. Restore the BlackBerry device data created during the backup process in Step 1. 

Workaround 2:

Perform a BlackBerry device software update if one is available. To do so, navigate to  Settings > Software Updates, and perform a  Check for Updates. Complete the update. 

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.