- BlackBerry 10 smartphones
- JI 420586
When attempting to open attachments within an email on a BlackBerry 10 smartphone, the following error is presented:
Cannot create a temp file for the specified attachment
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
Backup the BlackBerry 10 smartphone data, perform a reload of the BlackBerry smartphone software, restore device data:
- Backup the BlackBerry 10 smartphone using BlackBerry Link. For instructions, see KB33526.
- Perform a device software reload of the BlackBerry 10 smartphone:
- Open BlackBerry Link.
- Connect the smartphone using the micro USB cable.
- At the bottom of the BlackBerry Link window, click the Computer tab.
- From the top right of the BlackBerry Link window, click on the gear icon to open Settings.
- Under Reload Device Software, select Reload.
- Follow the on-screen instructions.
- Restore the BlackBerry device data created during the backup process in Step 1.
Perform a BlackBerry device software update if one is available. To do so, navigate to Settings > Software Updates, and perform a Check for Updates. Complete the update.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.