Unable to delete an SMS text message from the BlackBerry Hub

Article ID: KB34932

Type: Support Content

Last Modified: 08-26-2013

 

Product(s) Affected:

  • BlackBerry 10
  • Q10
CollapseEnvironment
  • BlackBerry 10 OS version 10.1.0.4699
  • JI 463880
CollapseOverview
When attempting to delete an SMS text message from within the BlackBerry Hub, the message fails to delete.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

The SMS text message can be removed by ending the chat from within the message. 

Complete the following to end the chat:

  1. Open the SMS message in the BlackBerry Hub.
  2. Tap the action menu button (three vertical dots).
  3. Tap End Chat.
  4. Confirm the chat is to be ended by tapping End Chat.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.