Unable to delete an SMS text message from the BlackBerry Hub

Article ID: KB34932

Type: Support Content

Last Modified: 05-01-2015

 

Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry Q10
CollapseEnvironment
  • BlackBerry 10 OS version 10.1.0.4699
  • JI 463880
  • JI 447203
CollapseOverview
When attempting to delete an SMS text message from within the BlackBerry Hub, the message fails to delete.
CollapseResolution

Update the smartphone to BlackBerry 10 OS version 10.2.0 or later.

To confirm and update to the latest version of software available for your smartphone see KB34364. For availability, check with your wireless service provider.

CollapseWorkaround

The SMS text message can be removed by ending the chat from within the message. 

Complete the following to end the chat:

  1. Open the SMS message in the BlackBerry Hub.
  2. Tap the action menu button (three vertical dots).
  3. Tap End Chat.
  4. Confirm the chat is to be ended by tapping End Chat.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.