Duplicate SMS text messages are being sent from the BlackBerry 10 smartphone

Article ID: KB34947

Type: Support Content

Last Modified: 09-06-2013

 

Product(s) Affected:

  • BlackBerry 10
CollapseEnvironment
  • BlackBerry 10 OS
  • JI 471149
CollapseOverview

Duplicate SMS text messages are being sent from the BlackBerry 10 smartphone.

The person receiving the message receives multiples of the message; however, the BlackBerry 10 smartphone does not display any duplication.

CollapseCause

The specific contact has accidentally been added to the group text message more than once.

CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround

End the current text message chat and start a new chat being sure to avoid adding the same contact more than once.

Important: Be sure to copy all the information from the chat before ending it, as there will be no way to retrieve it has been deleted. Also, backing up the Settings database using BlackBerry Link and restoring it will just restore the issue.

To end the current chat, open the chat in the BlackBerry Hub and complete the following:

  1. Tap the action menu button (3 vertical dots).
  2. Tap End Chat.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.