Accented characters using long key press will no longer function after a reboot if no password is set on the BlackBerry 10 smartphone

Article ID: KB34956

Type: Support Content

Last Modified: 08-26-2013


Product(s) Affected:

  • BlackBerry Q5
  • BlackBerry Q10
  • BlackBerry Q10 smartphone
  • BlackBerry Q5 smartphone
  • BlackBerry 10 OS version
  • JI 440562

If the password is disabled on the BlackBerry 10 smartphone and the device is restarted, accented characters (such as German Letters Ä, Ö, Ü) that are input using the Long Key Press method will no longer function.

Note: This can affect all languages which have accented characters.


Update to the latest version of BlackBerry 10 OS (subject to wireless provider availability).


Workaround 1 

Enable a password on the BlackBerry 10 smartphone.

Workaround 2 

Change the input language setting to another option, save it, change the setting back to the preferred language, and save again.

Note: Each time the BlackBerry 10 smartphone is rebooted this workaround needs to be applied.

CollapseAdditional Information

See the smartphone User Guide for instructions on how to change the input language and set a password located here:



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